Privacy Policy
Privacy Policy
Your Data, Your Trust: How Donum Gallery Protects Your Privacy
Effective date: 3 September 2025
Trade name: Donum Gallery Pvt. Ltd.
At Donum Gallery Pvt. Ltd., your trust means everything to us. Whether you’re customizing a gift for someone special or browsing for inspiration, we’re committed to keeping your personal information safe, private, and in your control. This post explains—in plain English—what we collect, why we collect it, who we share it with, and how you can exercise your choices.
Who we are (and how to reach us)
Donum Gallery Pvt. Ltd.
Address: Donum Gallery Shop no 7 New Ajay Vihar , Near Loh pizza Sirsa Haryana 125055
Email: info@donumgallery.com
Phone: 9718699998
Have a privacy question or request? Email us with the subject “DPDP Request” and we’ll help you out.
The information we collect (and what it’s used for)
We collect just enough information to serve you better:
- Identity & contact: your name, phone, email, and shipping/billing address—so we can deliver orders and support you.
- Order & payment info: what you bought and payment status. (We don’t store your full card details; payments go through secure gateways.)
- Messages: your chats, emails, reviews, and support tickets—to resolve issues and improve our service.
- Website usage: device type, browser, IP, pages visited—this helps us fix bugs, keep things secure, and make the site faster.
- Marketing preferences: your opt-ins/opt-outs, so we only send what you want.
We use this information to process orders, provide support, send updates, improve the website, prevent fraud, and—only with your consent—to send offers and newsletters.
Cookies, quickly explained
Cookies are small files that help the website work. We use:
- Essential cookies to run the site and checkout.
- Performance/analytics cookies to understand what’s working and what’s not.
You can manage non-essential cookies through your browser or our cookie banner (where available).
Who we share your data with (and why)
We work with trusted partners who help us run the business—strictly under our instructions:
- E-commerce hosting/platform for storefront and security
- Payment gateways to process payments and refunds
- Logistics partners to ship your orders
- Support & communication tools for emails/SMS/WhatsApp/chat
- Analytics/ads partners (only with the right consents)
We may also share information if required by law, to prevent fraud, or if there’s a business transfer (like a merger). Your data remains protected.
Where your data may be processed
Some partners may process data outside India. We follow the applicable Indian rules for cross-border transfers and use reasonable safeguards with our providers.
Children’s privacy
We don’t knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has shared data with us, please contact us so we can delete it.
How we protect and retain your data
We use reasonable technical and organizational measures to protect your information from unauthorized access or misuse. We keep data only as long as needed for things like legal/tax obligations, warranties, and fraud prevention—then we delete or anonymize it.
Your choices and rights
You can:
- Access your data and understand how it’s used
- Correct/Update inaccurate information
- Delete data we process with your consent (where applicable)
- Withdraw consent for promotional messages at any time
How to exercise your rights: email info@donumgallery.com with your name, contact details, and request. We may ask for verification to protect your account.
Marketing messages (opt in, opt out)
If you’ve opted in, we’ll occasionally send offers and updates. Not feeling it anymore? Use the unsubscribe link/SMS instructions or email us. You’ll still receive important order and service messages.
If something goes wrong
In the unlikely event of a personal data incident that could cause harm, we’ll follow the applicable Indian reporting requirements and inform affected users where required.
Updates to this notice
We may update this post when we improve our practices or when laws change. We’ll always show the effective date at the top, and for important changes we may notify you on the website or by email.
Talk to us
Questions, feedback, or requests—big or small—are welcome.
Donum Gallery Pvt. Ltd.
Address: Donum Gallery Shop no 7 New Ajay Vihar , Near Loh pizza Sirsa Haryana 125055
Email: info@donumgallery.com
Phone: 9718699998